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Booking

All sessions are BY APPOINTMENT ONLY. I run another business throughout the week so clients who pre-book during my available hours are priority. If you call last minute, I cannot guarantee I can accommodate you. I HIGHLY recommend PRE-BOOKING at least 24 hours in advance. 



**** I require pre-screening in order to book you. This is NON-NEGOTIABLE. You can expedite the pre-screening process by providing as much of the required info now when contacting me. Otherwise, I will request it before I schedule you. Pre-screening is required for my safety. DO NOT ASK me to disregard my screening process and "trust" you. That will get you permanently blocked. Once verified, I will confirm your appointment. 


Please do not simply text or email me stating, "I want a massage..." I will not respond.

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Submit Your Request Below

Ready to Schedule?

Please complete the fields on this page for your appointment request. After submitting your request, please send me a picture of you (passport or DL) so I can match your face to the submitted info.  (You can cover all personal info on your ID other than your first name)

 

Note: I MAY require you to provide one (1) of the following:

  1. Work email 
  2. Recent provider ref #, ph # or p411 id 

Onyx Nuru/Hands by Havana

W Lisbon Avenue, Milwaukee, Wisconsin 53210

Phone: (608) 312-6269
I prefer text or leave a voicemail

PAY HERE

Follow Directions Below to Make Payment

*Havana Nights, Nuru & Soak Appointments Only: Your remaining payment is due in cash at the start of your appointment. Please DO NOT make me ask for the remaining amount. Simply place on table/desk when arriving. 


Payment Directions:

1. Click the following link: www.paypal.com 

2. Select "Send Money"

3. Choose the "SEND MONEY TO FRIENDS AND FAMILY" option

4. Send to my email: handsbyhavana@gmail.com


Note: Cancellations made at least 48 hours in advance will receive a full refund. If I have to cancel an appointment, you will receive a full refund immediately. If you cancel with less than 48 hours notice, your deposit will go towards your re-scheduled appointment.


Note: I DO NOT ACCEPT e-check payments. Please make sure your payment is not sent in that form or I will cancel your payment. 

Cancellation Policy

Cancellations

Life comes at us fast and things change. Therefore, if you need to cancel your appointment, please contact me as soon as possible. Waiting until the last minute to cancel, or not contacting me at all is not only rude, but selfish considering another client could have had your spot. It takes less than 60 seconds to text, call, or email me to cancel; so please...take a moment out of your busy day to cancel ahead of time. 

Nuru & Onyx Soak Cancellations

I tried really hard not to force pre-payment on my nuru clients in 2017. However, there's been a few occasions where I've had clients book a nuru, confirm the time, email me the day before, call the day of...and still not show up for their appointment or cancel at the last minute. This is frustrating especially when I book and pay for the hotel before your Nuru appointment. Nuru's  require a lot of setup before hand and a lot of time blocked off before and after the appointment. Not showing up for an appointment YOU requested causes me to lose money on the hotel I already paid for, completely throws off my schedule by a few hours, and prevents someone else from enjoying the experience.
Because of this, starting January 1, 2018: 

  • New Nuru & Onyx Soak clients must pay $150.00 deposit when booking. This protects me from incurring hotel costs when clients cancel the same day. Cancellations at least 48 hours before your appointment will be fully refunded. If less than 48 hours your deposit will go towards your rescheduled appointment.  

I take what I do seriously and I'd appreciate if you respect my time and yours by ONLY BOOKING A NURU MASSAGE IF YOU ARE READY. Time wasters and no-shows will be permanently blocked. 

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